At E-Kendra ("we", "our", "us"), we use cookies and similar tracking technologies to improve your experience, keep our platform secure, and understand how our services are used. This Cookies Policy explains what cookies are, why we use them, and how you can control them.
1 Introduction
This Cookies Policy should be read together with our Privacy Policy and Terms & Conditions. By continuing to use our platform, you consent to the use of cookies as described in this policy.
2 What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help the website remember your actions and preferences (such as login state, language, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back.
We also use similar technologies such as local storage, pixel tags, and web beacons. All such technologies are covered under this policy.
3 Types of Cookies We Use
We use the following categories of cookies:
- Strictly Necessary Cookies: Required for the platform to function — for example, to keep you signed in and to protect against fraud.
- Preference Cookies: Remember your settings such as language, theme, and dashboard layout.
- Analytics Cookies: Help us understand how users interact with our platform, which pages are popular, and where errors occur.
- Performance Cookies: Measure load times and server response to improve the speed and reliability of the platform.
- Marketing Cookies: Used (with your consent) to show relevant promotions and measure the effectiveness of our campaigns.
4 Purpose of Cookies
Cookies help us to:
- Authenticate users and maintain active sessions.
- Prevent fraudulent activity and unauthorized access.
- Remember your preferences and personalise your experience.
- Analyse performance and fix issues faster.
- Measure the reach of our services and improve them over time.
- Comply with legal and regulatory requirements.
5 Third-Party Cookies
Some cookies are placed by third-party services that appear on our platform. These may include analytics providers, payment gateways, and customer support chat widgets. We do not control these third-party cookies — please refer to the respective provider's privacy and cookie policies for more information.
6 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, block, or accept cookies. Here are quick links to guides for popular browsers:
- Google Chrome: Settings → Privacy and security → Cookies and other site data.
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data.
- Microsoft Edge: Settings → Cookies and site permissions.
- Safari: Preferences → Privacy → Manage Website Data.
Please note that disabling certain cookies may affect the functionality of the platform.
7 Impact of Disabling Cookies
If you choose to disable cookies, some features may not work correctly. For example, you may have to sign in again on every visit, your dashboard preferences may not be saved, and certain personalised features may be unavailable.
8 Policy Updates
We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our practices. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
9 Contact Us
If you have questions about this Cookies Policy, or about how we handle your data, please contact us:
Shilbari Hat, Alipurduar, West Bengal - 736204
support@e-kendra.co.in
9832845010