Help Center - E-Kendra

Browse by Topic

Select a category to view related questions and guides.

Account & Registration

How to create an account, complete KYC, and manage your profile.

How do I register as a retailer?
What documents are required for KYC?
How long does KYC verification take?
Can I upgrade my role later?

Wallet & Payments

Add money, check balance, and view your transaction history.

How do I add money to my wallet?
What are the wallet top-up limits?
How long does a bank transfer take?
Can I withdraw my unused balance?

Transactions & Refunds

Failed transactions, pending refunds, and status checks.

My recharge failed but money was deducted — what now?
How long does a refund take?
Where can I check transaction status?
What if the operator shows a different amount?

Commission & Payouts

Understanding commission slabs, settlement cycles, and payouts.

How is commission calculated?
When is commission credited?
Can I see a break-up of my earnings?
How do distributors earn from sub-retailers?

PAN Services

NSDL ePAN, UTI PAN, PPAN, and related services.

How long does an NSDL ePAN application take?
What is the difference between ePAN and PPAN?
How do I track my PAN application?
What if my PAN application is rejected?

API & Integrations

API keys, sandbox testing, webhooks, and integration help.

How do I get my API key?
Is there a sandbox for testing?
What is the API rate limit?
How do webhooks work?

Frequently Asked Questions

Quick answers to the questions we hear most often.

Click the Register button on the top-right of any page. Fill in your name, mobile number, email, and choose a role (Retailer, Distributor, or Super Distributor). Complete the one-time registration payment, then finish your KYC to activate your account.

You'll typically need: (1) Aadhaar Card, (2) PAN Card, (3) a recent passport-size photograph, and (4) business proof (GST / Shop Act / Udyam) for Distributor and Super Distributor roles. Individual retailers can usually complete KYC with Aadhaar and PAN only.

First, check the transaction status in your dashboard under Transaction History. If it shows Failed or Pending, the amount is automatically reversed within 24–48 working hours. If it does not reflect after 48 hours, contact our support team with your transaction ID and reference number.

Commission is calculated based on the plan assigned to your role (Retailer / Distributor / Super Distributor). For most services it is a fixed percentage of the transaction amount, while PAN and a few other services use a flat charge. Commission is credited to your wallet instantly after a successful transaction and is fully visible in your Commission page.

Visit the API Accounts page and click Request API Access. After KYC approval, you'll receive an API key and secret in your dashboard. Use our sandbox environment to test before going live.

On the Login page, click Forgot Password, enter your registered mobile number, and verify the OTP sent to you. You can then set a new password instantly.

Yes. Log in to your dashboard and navigate to Profile → Upgrade Role. Choose Distributor or Super Distributor, pay the difference amount, and your plan (including commission rates) will be upgraded immediately.

How Can We Help You?